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Simplify Feedback with

Voice & Emoji-Based

Surveys.

Take advantage of the first voice-enabled feedback collection app with ready templates for every industry.

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Features

Introducing INBO Feedback App

INBO Feedback App is an intelligent QR code-powered customer feedback platform that revolutionizes how businesses collect, analyze, and act on customer insights.

 

Unlike traditional survey methods, INBO enables instant voice, emoji, and multimedia feedback collection through simple QR code scans, eliminating the friction that typically results in low response rates.

Core Value Proposition

Transform customer experiences instantly with the world’s first:

 

  • Voice-enabled
  • Video-enabled
  • Interactive emoji-based

 

feedback collection system that requires no app downloads, lengthy forms, or complex setup processes.

Importance of Feedback Collection in a Business

Customer Experience Impact

  • 73% of businesses report improved customer retention through systematic feedback collection forms
  • Real-time feedback increases customer satisfaction scores by 25-40% across industries
  • Companies leveraging feedback data see 3x higher revenue growth compared to those that don’t

Business Intelligence Benefits

  • Predictive analytics from customer sentiment helps prevent churn
  • Voice feedback captures emotional context missed in traditional surveys
  • Location-specific insights enable targeted operational improvements
  • Staff performance optimization through real-time rating systems

Industry Competitive Advantage

  • Instant response to negative feedback prevents reputation damage
  • Proactive issue resolution builds customer loyalty
  • Data-driven decision-making accelerates business growth

Current Industry Challenges in Feedback Solutions

Paper-Based Systems

  • Low completion rates (typically 5-15%)
  • Manual data entry errors and processing delay
  • Storage and management complexities
  • Environmental impact and operational costs

Basic Digital Solutions

  • Lengthy survey fatigue leading to abandonment
  • No multimedia capture capabilities
  • Delayed reporting requiring manual compilation
  • Limited customization for industry-specific needs
  • Poor mobile experience and accessibility issues

Technology Gaps

  • No voice or video feedback options for authentic insights
  • Lack of real-time dashboards for immediate action
  • Insufficient multi-language support for diverse customers
  • No integration with existing business systems

Diverse Business Focus

Hotels & Restaurants

 

Guest satisfaction, service quality, and food feedback

Healthcare & Clinics

 

Patient experience, wait times, treatment satisfaction

Retail & Showrooms

 

Product feedback, store experience, staff service

Railways & Transport

 

Journey experience, facility cleanliness, staff behavior

Hospitality & Institutions

 

Event feedback, facility management, service quality

Business Outcomes 

Revenue Impact

  • 15-25% increase in customer lifetime value

  • Reduced customer acquisition costs through improved word-of-mouth

  • Higher conversion rates from experience optimization

Operational Efficiency

  • 60% reduction in manual feedback compilation time

  • Instant alert systems for negative feedback management

  • Automated reporting eliminates Excel-based data processing

Customer Satisfaction Metrics

  • 40-70% improvement in response rates vs. traditional methods

  • Real-time CSAT tracking with location/staff-wise breakdowns

  • Predictive sentiment analysis for proactive issue prevention

Key Features of INBO

Digital Feedback App

Industry-Ready Templates

  • Hotels & Restaurants
  • Hospitality & Institutions
  • Railways & Transport Hubs
  • Retail & Showrooms
  • Healthcare & Clinics

QR Code-Based Surveys

  • Unique QR codes for each location or department.
  • Customers scan and submit feedback in seconds without login.

Voice Note Feedback

  • Capture detailed suggestions or complaints via recorded voice notes.
  • Ideal for illiterate users or quick verbal
  • feedback in local languages.
  • feedback in local languages.

Feedback Management Dashboard

  • View positive vs. negative feedback trends.
  • Location-wise and staff-wise
  • performance analytics. Exportable reports for monthly reviews and service improvement planning.

Multi-Language Support

  • Capture detailed suggestions or complaints via recorded voice notes.
  • Ideal for illiterate users or quick verbal
  • feedback in local languages.
  • feedback in local languages.
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